Does anyone know who regulates yahoo's business practices?

[giantsfan13]

If anyone knows this information please let me know. I suspect they probably are not regulated. Anyway I am going to file a class action law suit. I am going to start a petition drive for all of those people who have had thier yahoo accounts shut down by this company and we are going to make them pay for what they have done to so many people. If you would like to be one of those petitioners, reply to this thread. I have a friend who is a state representative. His father was a governer of this state and knows law. He is interested in helping me pursue this. He is tired of big business screwing the little person and I am to. :mad: :(

[Carolina77]

Hello, I looked into something like this before, but I was directed to the Yahoo! Terms of Service located at the bottom of www.yahoo.com, and that saved me a lot of wasted time and money, there's nothing we can do about Yahoo Shutting down an account if they feel we have violated the TOS in anyway.

Good luck with your class action suit

[smartalex]

Oh I would DEFINITELY be interested in getting in on this. I just called Yahoo and they wouldn't tell me anything except that I violated their TOS. I asked them what I did and they said they didn't have to tell me. Obviously they have to be able to prove that I violated their TOS in a court of law or their TOS isn't a legal contract and hasn't any legal power whatsoever. So they either must have the info and am not willing to give it to me, or they don't keep it and can't defend themselves in court. Let's hope it's the latter.

The funny thing is that they are still taking money out of my banking account to pay my bills with bill-pay, but I can't get into my billpay account to look at it, change it, or cancel it. That has to help our side in some way, doesn't it?

Really, I just want my emails, briefcase, notes, and photos. MUCH more than the small check I'll get from a successful class action lawsuit. The last 10 years of my life means a lot more than a tiny check. I'd like to file an injunction to keep them from deleting my emails and files and when we win the case force them to give me the information on a CD.

I'd be more than happy to be a part of this. Email me privately so we can discuss how I can be useful. I really want to help. I don't have the connections that you do, nor any legal expertise, but I'm willing to do what it takes to get them. I am at least another victim willing to take the stand.

[kwv]

Hello, I looked into something like this before, but I was directed to the Yahoo! Terms of Service located at the bottom of www.yahoo.com, and that saved me a lot of wasted time and money, there's nothing we can do about Yahoo Shutting down an account if they feel we have violated the TOS in anyway.

Good luck with your class action suit

And should they be allow to shut down your account even those you know 100% that you didn't violated the TOS?

Because in dealing with Yahoo I feel they have violated their own TOS.

[kwv]

If anyone knows this information please let me know. I suspect they probably are not regulated. Anyway I am going to file a class action law suit. I am going to start a petition drive for all of those people who have had thier yahoo accounts shut down by this company and we are going to make them pay for what they have done to so many people. If you would like to be one of those petitioners, reply to this thread. I have a friend who is a state representative. His father was a governer of this state and knows law. He is interested in helping me pursue this. He is tired of big business screwing the little person and I am to. :mad: :(

The following link might help as I lodge a complaint with The BBB and now I just have to wait for the result:

http://www.yahoovictims.com/cgi-bin/D.PL?d=yv.main.bbb

[smartalex]

Thank you kwv. I filed a complaint too. They said that they give the companie's 30 days to respond. I sure hope Yahoo doesn't delete my data before then.

[smartalex]

giantsfan13 I'm still waiting for you to contact me about your lawsuit. I'm sure there are a lot of people here who would like to help with this. Let us know.

[kwv]

Thank you kwv. I filed a complaint too. They said that they give the companie's 30 days to respond. I sure hope Yahoo doesn't delete my data before then.

You are welcome smartalex and I hope Yahoo doesn't delete my email accounts because I done the right thing by complaining.

PS Edit for an update I got a email from The BBB

Complaint ID#:
Business Name: Yahoo!

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on March 16, 2006 and has been assigned case# in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Yahoo!
701 First Ave
Sunnyvale, CA 94089-1019

The case has been reviewed and has now been forwarded to the business for their response. This business has until April 7, 2006 to respond to your complaint. You may contact our office after April 7, 2006 to check the status of your complaint.

[anchors64]

Hi All,
About a month ago I filed a complaint with the BBB and they just closed the case because there was no agreement reached. Good lLuck for those that have also filed a complaint. Let me know what happens.

[kwv]

Hi All,
About a month ago I filed a complaint with the BBB and they just closed the case because there was no agreement reached. Good lLuck for those that have also filed a complaint. Let me know what happens.

anchors64 I will let you how I go and with no agreement being reached was that from one side or both sides and why was no agreement?

[anchors64]

This is what the report looks like. Even thou they said no one can hack into my account and change my security question and alternate email address someone did!


COMPLAINT ACTIVITY REPORT Case # 245884 Better Business Bureau of Silicon Valley

Consumer Info:
Robinson, Kathleen
2507 Bushy Pine Court
Charlotte, NC 28273

Business Info: Yahoo!
701 First Ave
Sunnyvale, CA 94089-1019
408-349-7172




Location Involved: (Same as above)

Consumer's Original Complaint :
On 02/5/06 I logged into my account with yahoo.
On 02/6/06 I sat at my desk and saw that my Yahoo
IM wasn't working correctly. I clicked on to log-in , my password was already stored. It said incorrect password. Then I tried to log into my yahoo email accnt and the same thing happened.
I called yahoo and not only was my password changed and IM but my security answer and alternate email address was to. They willn't let me back into my account. I need the information to get back into my account. Im asking them to change my password and then I will change it once Im logged in. I have a business and I need those contacts in my address book.

Consumer's Desired Resolution:
Giving me a new password to log into my account and then change my password and security question/answer along with my alternate email.

BBB Processing

02/09/2006 web BBB Complaint Received by BBB
02/09/2006 VA BBB Yahoo/HP Complaint Validated
02/09/2006 Otto EMAIL Send Acknowledgement to Consumer
02/09/2006 Otto EMAIL Inform Yahoo/HP of Complaint
02/11/2006 BBB MORE INFO RECEIVED FROM THE CONSUMER : Now also my bank account with Bank of America has been hacked into in which I called them and reported it and now they are sending me a new bank debit card.
03/06/2006 OttO BBB No response to first notice to member
03/06/2006 OttO EMAIL Consumer - Have You Heard From the Company
03/06/2006 OttO EMAIL Second Notice to Member Business
03/06/2006 WEB BBB RECEIVE BUSINESS RESPONSE : Account privacy and security is an important concern of Yahoo!. One of the ways we protect accounts from unauthorized access is by denying account assistance to individuals who contact us but are unable to match the information that was entered during the registration process.
When registering for a Yahoo! account, we ask for a minimal amount of information. We need to be able to verify *all* the information currently registered on your account in order to assist with access to it. We will not be able to make changes, issue a new password, or delete the account if that verification information does not match.
We apologize for any inconvenience this causes, but we adhere to these guidelines in order to protect the privacy and security of all our user's accounts.
If you are unable to provide this information, you do have the option of opening a new account.
03/06/2006 VA EMAIL Forward Business response to Consumer
03/07/2006 VA BBB RECEIVED CONSUMER REBUTTAL : To whom it may concern,
I still haven't settled this with Yahoo and I'm still unable to verify my anchors64@yahoo.com account due to the fact that it was hacked by someone else.
Kathleen Robinson
03/07/2006 VA EMAIL Forward Consumer Rebuttal to Business
03/08/2006 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE : Ms. Robinson has not been able to verify the account registration data. Per our Privacy Policy we cannot grant Ms. Robinson access to the account. A hacker cannot change the original records in the account and that is the data we use to verify.
03/08/2006 VA EMAIL Send Consumer Rebuttal - No New Offer - AJR
03/08/2006 Otto EMAIL Inform Business - Case Closed AJR
03/08/2006 Otto BBB Case Closed AJR
03/08/2006 VA BBB ReOpen the Complaint
03/08/2006 VA BBB RECEIVED CONSUMER REBUTTAL : I've already opened another account with yahoo since I couldn't verify the information. The reason I was unable to verify it is because my password and security question was changed. When I opened the account my question was "What is your pets name?" I need my emails sent to my new account for business purposes if that is all possible. If they can send it to mamamiau2001@yahoo.com
03/08/2006 VA EMAIL Forward Consumer Rebuttal to Business
03/09/2006 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE : Emails cannot be transferred from an account that cannot be verified. Also, the security questions cannot be changed.
03/09/2006 VA EMAIL Send Consumer Rebuttal - No New Offer - AJR
03/09/2006 Otto EMAIL Inform Business - Case Closed AJR
03/09/2006 Otto BBB Case Closed AJR

[smartalex]

Woo hoo!!!! I think the BBB thing worked!!!!

I got my life back!!!! YAY!!!!

Of course they reactivated my account 5 days ago and never told me. Not even the BBB. I only found out by calling Yahoo when I found out that they charged me $19.99 on my credit card for joining mail plus, when of course I didn't join it. And the second CSR asked me if I tried my account recently. So I tried it, password was wrong, and eventually I remembered my new password and it worked!!!!

Thanks to all here on this forum, especially to giantsfan13 and kwv.
God bless the BBB!!

giantsfan13, I would STILL like to get those &@($ards so if I can help with your lawsuit you let me know.

[westportmaine]

Thank you for starting this petition. I have had many hours of frustration with Yahoo and at present have not been able to send or receive email for 5 days. They are apparently unreachable by phone.

[westportmaine]

Smartalex - Did you find a phone number to call Yahoo? I have been unsuccessfully searching forever. If you have, would you please pass it on to me? Even though I filed a BBB compaint, trying to reach them by phone might get faster action. And I'm desperate!! Thanks - Mary-Anne :D

[smartalex]

Smartalex - Did you find a phone number to call Yahoo? I have been unsuccessfully searching forever. If you have, would you please pass it on to me? Even though I filed a BBB compaint, trying to reach them by phone might get faster action. And I'm desperate!! Thanks - Mary-Anne :DYou're at the right place. The number is all over this forum. (408)349-1572 I don't know why you haven't been able to find it. Did you search for it? If you looked at my previous posts you would find it quite easily. But it's useless anyway. Yahoo customer service isn't helpful at all. Keep at the BBB. Follow their instructions. Respond and reply to them. They are your advocate in this. It's their job to help you. And they did help me.

[westportmaine]

smartalex - oops - thought I read everything but I was so thrilled to find people with similar problems and complaints I guess I missed it. Thank you for your quick reply - as you can imagine this has been driving me nuts for 5 days now...........Mary-Anne