yahoo>>napped by fraud

[starlust]

I am having problems contacting anyone to help me with my Yahoo email account. I am unable to access it for more than 3 month now. My account was fraudulently taken. I just need someone to contact me, just be able to delete my account or reset my password. :mad:

[Carolina77]

Hello I understand you might be having some difficulties with compromised accounts, I have had a situation where my account had been hacked too, but I talked to three people at Yahoo telling me the only information that could not be changed was by Birthdate, and my secret question and answer. It was described to me that if I provided the correct information at registration like they said when I "agreed to the Terms of Service", I shouldn't have a problem. Luckily enough, I was able to get my account back after all of the following:

Yahoo asked me to e-mail account-security-help@cc.yahoo-inc.com (as there is no phone support for that department... ) put my Yahoo ID in the subject line and be specific what occurred, the last time I was able to log into my account. and wait for an automated response which didn't come like they said within the first 6 hours, so I checked my spam folder (bulk) for some and there it was, so I waited for the second e-mail which asked me for all of my information, after the second try, I got my questions right, the first time I didn't put the right zip. So when I replied the second time, I put in like 5 different zips I was at and as many different ways as I would answer my alternate e-mail addresses and my secret question and answer. Hopefully you all have good luck like I did.

I asked if I could get information on how I can find out who did this, turns out i need a court order or subpeona from my local authorities or a lawyer in order to request that information. because get this, if I was to go find this individual and hurt them, Yahoo said they might be held liable for any damages done to this person, so that's why I have to go through the legal rout. I know twisted, but that's what they said the procedures were.

Good Luck everyone

[Carolina77]

1-408-349-1572 Option 2 then option 2, hope this helps. If still you are unable to get it, just ask what the legal fax number is and fax in a letter stating you want your ID shut down, include your DoB, zip, Alternate e-mail address, your secret question and answer, if you know it, and whatever else you can remember about this.

Good luck with everything