Someone hacked my account

[sarahlou31]

Someone apparently hacked my account and changed my password and user information and alternate e-mail so i can't even get a new password sent to me. I can't get yahoo to send me a reply to help me out. Any suggestions?

[bob1]

Same thing happened to me yday. I emailed yahoo customer service. No response. I called them today on the number posted here. Got a rep who said I needed to give them my birthdate that I have on my account for tehm to do anything.

Without that , they cannot help. I had set it up so long ago, I dont know what birthdate I gave them, so looks like I have lost my yahoo account to somebody else for good.

need to ask them to disable it so it isnt misused.

[Blairwood]

Someone hacked my account also. Stole my password and then changed it so I can't access it. I couldn't retrieve it by entering the requested information. This happened to me seveal days ago. I opened a new account, but I have lost all my saved correspondence and address book. They also have hacked some credit card accounts as well and obtained my bank account information and credit card accounts.

[mel6178]

Someone must have hacked into my account too. But they changed my birthday and other information cause yahoo willnot let me reset my password at all. When i emailed them they said bascially they cant help me because my b day i gave is invailed. GRR what the **** :mad:

[Mr SupportSentry]

have any of you received an email from Yahoo! lately asking you to update your account or anything of that nature?

[BraveKnight]

Someone must have hacked into my account too. But they changed my birthday and other information cause yahoo willnot let me reset my password at all. When i emailed them they said bascially they cant help me because my b day i gave is invailed. GRR what the **** :mad:


I thought that the user name and birthdate could not be changed?

Also I got an email one time from someone pretending to be yahoo asking for my password. Their email address was something like yahoo_admin@emailaccount.com.

[Anicrusix]

my ex-girlfriend hacked my account and i've been trying to get it back for months! i have been trying to figure out the program she uses to do it. i'm not the only one she's done this to. yahoo wants me to send them a copy of my drivers liscence and as much about my account and contact lists and people on my messenger that i can. problem is, it's been so long that i can't remember a whole lot! so here i find this topic while searching for answers. help....please.

[txironhorse]

I thought that the user name and birthdate could not be changed?

Also I got an email one time from someone pretending to be yahoo asking for my password. Their email address was something like yahoo_admin@emailaccount.com.

did anything ever become of your account yahoo refuses to return any mail i send them and I can not only get into my e-mail account but also my companies web page...any ideas?


Thanks

[j26mol]

Same ordeal for me, its actually been 4 months without yahoo doing anything, like u said ebay/paypal had everything taken care of within a hr, including my credit card company actions were very quick, but yahoo, no replies but thier surveys which of course i bash them each time. yahoo is a disgrace and will never use them again

[braininabox]

I guess Yahoo destroying someone's account is more common than I thought. What irks me is that I have two Yahoo accounts, and I attempted accessing one; I admit, I had forgotten the password, so Yahoo had me fill in the password questionnaire. And then deleted the password on my primary account, the same one I had used not thirty seconds prior. That was a week ago, and I have gotten a slew of 'responses' from Yahoo all asking who my 'childhood hero' was (because apparently that was my secret password question - ahem, I chose 'pet' when I created my Yahoo accounts). And I thought this was a just me thing, I did not know it was this serious with Yahoo. And thanks to whomever it was that posted the Yahoo customer service number (sorry I do not remember your name, but you should go down in history as a god or something for figuring that one out). I am about to give them several odd phone calls until I get some help.

R.

[Bee Smith]

Hi, I am reading trying to figure out how to get yahoo to help me with the same problem some of you are having someone hacked into my yahoo messenger and my yahoo email. I do have my birthday and zip code of my account BUT I cannot answer the question in regards to my first school I guess I must have typed it in error. If they were to ask me the name of my childhood hero I could have answered But I am stuck and in the mean time that person is reading all my emails... I was up all night trying to fix this does anyone have a phone number for yahoo support tech?

Thanks

[Carolina77]

Hello everyone, I understand you might be having some difficulties with your compromised accounts, I have had a situation where my account had been hacked too, but I talked to three people at Yahoo telling me the only information that could not be changed was by Birthdate, and my secret question and answer. It was described to me that if I provided the correct information at registration like they said when I "agreed to the Terms of Service", I shouldn't have a problem. Luckily enough, I was able to get my account back after all of the following:

Yahoo asked me to e-mail account-security-help@cc.yahoo-inc.com (as there is no phone support for that department... :( ) put my Yahoo ID in the subject line and be specific what occurred, the last time I was able to log into my account. and wait for an automated response which didn't come like they said within the first 6 hours, so I checked my spam folder (bulk) for some and there it was, so I waited for the second e-mail which asked me for all of my information, after the second try, I got my questions right, the first time I didn't put the right zip. So when I replied the second time, I put in like 5 different zips I was at and as many different ways as I would answer my alternate e-mail addresses and my secret question and answer. Hopefully you all have good luck like I did.

I asked if I could get information on how I can find out who did this, turns out i need a court order or subpeona from my local authorities or a lawyer in order to request that information. because get this, if I was to go find this individual and hurt them, Yahoo said they might be held liable for any damages done to this person, so that's why I have to go through the legal rout. I know twisted, but that's what they said the procedures were.

Good Luck everyone :D