Yahoo and verifying questions..

[jadz18]

Yahoo IDs getting hacked left and right.. Honest and faith loyal users trying to get their IDs back but the regiment of their insane 7 question answer test is stupid. First because they have people hired that just don’t understand the English Langauge. And second because they have people switch answers and replies when questioned. Ex. I was up to question 6 with the customer service guy and he said I had the wrong answer.. Upon querying him further with guesses he said one of them was right and that’s as far as he can go. So I call yahoo again to get to the same question with a different customer service rep… LO and BEHOLD I cant even get past question 4 because he said that I was wrong EVEN when it was right with customer service guy 1…. THIS IS SOO FREKIN FRUSTRATING…

James

[Mr SupportSentry]

Yeah, it is out of control. I am not sure if anyone has noticed, but Yahoo has been offering a secure login on their sign in page for a little while. I would recommend using it. And, I would also recommend people do not click on links their friends send them unless they can verify they sent it to you first. That seems to be where most people are having trouble.

[TerminalDogma]

Unfortunatly what happens with Y! tech support is that it's out-sourced, so the support reps are given specific instructions on what is and is not viable verification info. And usually the questions asked will depend on the department you reach.

The basic questions are: Zip code, Alternate email addresses, last 4 or 8 digits of credit card number, Billing address, birthdate, secret question and answer.

Everything but the birthdate and Secret question and answer can be accessed and changed if you can log into the account (Billing info obviously requires access to the Y! wallet, and hence, the security key), otherwise it's information you should know. Remember, its part of the terms of service to provide truthful and accurate information (Or, you should, atleast write down the info that you do give so you aren't left guessing when problems occure.)

I do think however that there should be some alternate form of verifcation available. Like a "Registry confirmation code" that you're given, once, randomly generated and stored in the Y! user database that can be accessed if everything else is forgotten.

[TerminalDogma]

P.S. If all else fails for verification, send email to:
account-security@cc.yahoo-inc.com
The subject line should be your username, and the rest of the email left blank. You'll get an automated responce immediatly with more information.