Yahoo not willing to fix the problem with TV Listing
 

Channel 7 a TV Station in Australia it seems has taken over Yahoo Australia Web Site or merged their TV site with Yahoo Australia, but Channel 7 and Yahoo didn't tell their users what and when it happened.

So now it is called Yahoo 7 and when I saw a problem with some error's with program listing even those the program listing in the TV guide in the print media was correct.


I thought I do the right thing and report the error via a online contact form as it does say at:

[url]http://au.help.yahoo.com/help/au/tv/tv-03.html[/url]

"if you notice errors or outdated data, please email us so we can work on fixing the problem"

But instead of Yahoo looking into the problem, an Yahoo Senior Customer Care Specialist is trying to pass the problem onto someone else, when it clearly can be seen as a problem with the website, because as I said the TV Listing is correct in the print media.

By telling me and I quote "Hello, Thanks for contacting Yahoo! AUNZ Customer Care! Please contact Channel 7 programming department by clicking on the following link:

http://seven.com.au/seven/contactus_040201_main"

Cheers,

Jackson"


So I think Yahoo Staff in not trying to pi** people off and to greatly improve their so called Customer Care:

1) Needs to read email's, before sending out a standard template replies.

2) Yahoo shouldn't put up the wrong information on website, such as telling people to email Yahoo with any problems, then Yahoo staff passing the problem onto someone else, even those reality would prove it is not someone else's problem.

3) Yahoo Staff should talk to each other when email's come in as I got different answers from different Yahoo Staff regarding the same matter.