08-02-2006, 10:12 PM
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Quote:
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Originally Posted by mizaux
I sent an e-mail to [email]account-security-help@cc.yahoo-inc.com[/email] and received an automatic reply, requested various pieces of information. I replied, including the caveat that if someone has hacked into my account, my answers may not match what's in my profile. After several e-mails back-and-forth (seemingly from a real PERSON), I successfully gave enough information that they reset my password. (I answered the security question to their satisfaction.) When I logged back into my account, I had a TON of eBay purchase-related messages. I have sent another e-mail to Yahoo! account security re-emphasizing that my account has been hacked and asking what to do about it. I'm also, of course, about to contact eBay to see what damage has been done. I'm also concerned what else the hacker may have used my account for!!!!!
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I've gone through a similar ordeal and my situation was compounded by the fact that I have a commercial web site hosted by Yahoo. I have been unable to access my website to make changes and updates.
The call centers in the US and the Philippines are completely useless. The staff have no means of overriding or changing from their 'script'. Security questions are asked in sequence and if one is incorrect everything stops there.
In my case the customer service department was not able to communicate with the web hosting billing section to confirm my correct zip code. The experience has been simply unbelievable.
I believe the best way to affect some change is for everyone who is affected by Yahoo and their idiotic approach to security, is to send emails to all of the consumer computer magazines. At some point the negative feedback will become public in a large way. I for one, would never, ever use Yahoo again for anything. AOL makes them look like amateurs and that is saying a lot!
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