So much for that....after waiting on hold for 15 minutes and then explaining the whole situation in exact detail, the rep was unable to help me because my info didn't match my account info...............wow, nice one Einstein!! I even told him it wouldn't match when he asked for it, because obvioulsy someone changed it or I would already have a new password!! So.......now I have to wait for "second level", to either contact me via my alternate email or call me with whatever info or resolution they can. Oh......and they can't even give you a rough idea of how long this process will take, only that they will contact me as soon as possible.