I agree--if yahoo does not have another way of telling them who you are other than zip code-etc-then they are sooooooooooooo not up to date with technology--I could prove over and over than I was the holder of my account --but because my zip code did not match--I STILL do not have access to my account--and I tried the "nice thing"--no matter how mad I really was inside--I remained cool-and nice--but to no avail--I AM DONE WITH YAHOO --- FOREVER!!!!!!!