Here are all of the suggestions that I got from hotmail's tech support:


1st e-mail:
A. Delete your browser Cookies, Clear your Temporary Internet Files (or Cache) and your browser History (recently visited sites).

Please note that some Web sites store your member name and password or other personally identifiable information about you in a cookie; therefore, if you delete a cookie, you may need to re-enter this information the next time you visit the site.

1. From the "Tools" menu, select "Internet Options".
2. On the General tab, under "Temporary Internet Files",
a. Click on "Delete Cookies" then click on "ok".
b. Click on "Delete Files". Put a checkmark on the "Delete all offline content" radio button, then click on "ok".
c. Click on the "Settings" button. Under "Check for newer versions of stored pages", select "Every Visit to the Page". Click on "ok".
3 . Under the same tab, click the "Clear History" button under "History" and choose "yes". (Please take note that deleting your cookies, will disable the automatic sign-in feature of your browser.)
4 . Click on "ok".

However, if you are using another browser type or version other than what is stated above, please contact the support group of your browser.

B. Lower your security settings:

1. From the "Tools" menu, click on "Internet Options".
2. On the Security tab, click on "Default Level" and choose "Medium".
3. Click on "Apply" to confirm the changes.

If you still encounter the same problem, please reply to this email with the following information:

- Does the problem exist when using a different computer?
- Does the problems exist when signing in to other Microsoft .NET passport site?

Listed below are some of the Microsoft .NET Passport sites you can visit:

MSN Health : [url]http://health.msn.com/[/url]
MSNBC News : [url]http://msnbc.msn.com/[/url]
MSN Women: [url]http://womencentral.msn.com/[/url]
MSN Groups : [url]http://groups.msn.com/home.msnw?pgmarket=en-us[/url]
MSN Money : [url]http://moneycentral.msn.com/home.asp[/url]
MSN Chat : [url]http://chat.msn.com[/url]
MSN Games : [url]http://zone.msn.com/en/root/freeonline.htm[/url]

Please let us know which site you failed to access and the exact wordings of the error message encountered.



2nd e-mail:
1. Optimize your browser settings:

I. Clear your browser's cache or "Temporary Internet Files".

a. From the "Tools" menu, select "Internet Options".
b. On the "General" tab, under "Temporary Internet Files", click on "Delete Cookies" then click on "OK".
c. Click on "Delete Files". Put a checkmark on the "Delete all offline content" radio button, and then click on "OK".

II. Set your browser to check for newer versions of stored pages.

a. From the "Tools" menu, select "Internet Options".
b. On the "General" tab, click "Settings".
c. Under "check for newer versions of stored pages", select "Every visit to the page".
d. Click "OK".

III. Verify that your browser's cookies are enabled.

a. Click "Tools" from your browser's menu, then click "Internet Options".
b. Click "Privacy" Tab, then click the "Advanced" button.
c. Mark the checkbox beside "Override Automatic Cookie Handling".

IV. Lower your "Security" settings.

a. On the "Tools" menu, click "Internet Options".
b. Click "Security".
c. Click "Default Level".
d. Verify that the slider is set to "Medium." If it is not, move the slider to "Medium" by clicking on it and moving your cursor to the appropriate direction.
e. Click "OK".

V. Reset all ActiveX settings to default.

a. From the "Tools" menu, select "Internet Options".
b. On the "Security tab", select "Internet".
c. Click the "Default Level" button.

VI. To restore your browser's default settings.

a. In Internet Explorer, in the "Tools" menu, click "Internet Options".
b. Click "Programs".
c. Click "Reset Web Settings".
d. Select the "Also reset my home page" check box.
e. Click "Yes".
f. Click "OK".

2. Try to disable firewall or anti-virus programs if running to see if they're causing any conflicts. Please be sure to enable these after trying as you don't want to expose your computer to unwanted treats. To check for the firewall interference with your connection, please perform the following steps given below:

a. Click "Start", select "Run".
b. Type "CMD", click "OK".
c. Type "IPCONFIG/flushdns".

3. Check to see if Spyware may be on your machine that could be causing pages to load slowly and can exhibit symptoms similar to what you described.