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Old 05-19-2005, 01:20 PM
Alex30
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Quote:
Originally Posted by Alex30
I actually got my account back! Thanks Yahoo!

I probably got a little lucky that I did not put completely bogus info when I registered 8 years ago. But here is the process that I went through.

1. I called the number 1 408 349 1572, opt 2, opt 2
Told them what happened, they tryed to veryfy info on file over the phone, and that failed. They told me to send a blank email with my yahoo id in the subject to the following address (its not the same that came up on here before): [email]account-security-help@cc.yahoo-inc.com[/email]

2. Sent an email to that address

3. Recieved a reply asking me to reply to those stupid verification questions, so I did.

4. Recieved a reply to answer more question and fax them to some fax number that they gave me. Among the questions was that I had to describe the account (folders, contacts, notes). So I did write like a long paragraph about it, because I had a lot of different folders and such there. Another thing that they had requested was photo ID. So I faxed that info to them.

5. Recieved an email (to alternative one that I have supplied in fax) with a new password

Now keep in mind that took about a week.

Alex


Ok, let me elaborate of some of the steps. Step 1 is pretty much useless, and only thing that is usefull is the email address. So just send blank email with you Yahoo ID in the subject. Then you would get reply (may take forever though), asking you to answer same stupid 8 question that you don't remember answers to.
Then ONLY after I did not answer all the questions correctly, they send me another email, with more questions and asked me to fax answers to them. here is the text of that e-mail.

Quote:
Hello,

Thank you for writing to Yahoo! Account Security.

In order to assist you with the account in question, we ask that you
provide the answers to all of the questions below. Yahoo! keeps
detailed records of the information you provided during the registration
of your account. Without an *exact* match we will be unable to assist
you with your account. Fax or send via regular postal mail the
information listed below. (We are sorry for the inconvenience, but in
order to provide proper security for our member accounts, these steps
are necessary.) Please send us all of the following:

* Your name

* An email address where we can contact you -- at this time we are only
able to reply via email.

* Copy of a photo ID (please copy on the lightest setting of your
copier).

* Yahoo! ID

* Permission for Yahoo! to enter your account

* Birthdate on the account

* ZIP code and country

* Your alternate email address

* A description of the account (e.g.: names in the Address Book, folder
names, emails in the in/out box, etc.). Try to describe everything about
the account that makes it personal to you.

Please fax the information to:

(408) 349-7398
Attn: CC Account Security Team

or mail it to:

Yahoo!
attn: Customer Care/Account Security
701 First Avenue
Sunnyvale, CA 94089-1019

For security reasons, if you are unable to supply us with the correct
information in your next request, we will not be able to offer
assistance with this account.

Thank you again for contacting Yahoo! Customer Care.

Regards,

James

Yahoo! Customer Care - Account Security

[url]http://security.yahoo.com[/url]

New and Improved Yahoo! Mail - better than ever!


Hope this would help, good luck.
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