Support Sentry Forums - View Single Post - Can't access the yahoo account

This *exact* same thing happened to me last night. All of a sudden my password would no longer work. Even though it was stores in my messenger on my own computer. I have no idea why, but it wouldn't work. I tried to retrieve it, only to get directed to a page with an error. I emailed customer support which was really useless. I luckily remembered my sign up info though, as I didn't put my real birthdate or zipcode. I then called the support number and they said they sent a password to the new email I gave them. I still have yet to receive it. I have alot of stuff ( while not valuable info) saved on that account that I don't want to lose. I feel really bad over this whole thing. Good luck with your problem, I know how your frustration feels.

Quote:

Originally Posted by mattychan

I'm seriously P.SSED off.
I try for days to communicate with the yahoo customer service.
Just the thursday before I could retrieve emails. Suddenly I didn't have access to my email account anymore.
somehow they changed the password or something without any notice to my alternate account.
I have been using this email for almost 7 years , this has never
happened before and I'm sure there is a system error in it.

I already told them that it has been years that I updated my
information, I really have no idea what is in it anymore.
The problem is that I don't remember
the last input of information I had,
such as birthday date, postal code and
country because I never put my real
birthday date in there and I have been
moving alot the couple of years (Germany , USA and Canada) and
didn't update my information. How am I supposed to retrieve any information if I didn't check on my information for such along time?

I told them everything I know, what emails and folders are in there, my old password etc. and they can send my new password to my alternate email right?
But they just keeping nagging on and on about the information. Geeeeeezzzz
And I really had all my important contacts numbers, photo albums and work emails and everything in there.
I'm soooooooo SERIOUSLY P*SSED OFF.
Sorry guys just want to blow some steam off!!

Thanks for the customer phone number !!!

Matty