I JUST got my account back today.

They called me at about 16:30 EST, confirmed my name, address, and phone #. Because it is a paid account, they asked for the last 8 digits of the credit card - I had all of that readily available (and that CC# is memorized, so I had NO problem with THAT one! ) And that was all they needed. They entered my alternate email address into the account, set me up a new secret word that I WILL remember!! emailed me a new password, and it's all mine again.

Finally. 3 weeks, exactly. Almost to the minute.

No question that this being a paid account made a HUGE difference.