Sounds familiar to what i had dealt with a while ago. I had my service terminated and still they claimed I never turned off service and billed me and sent me to collections.

Now my girl freind said they had suspended her account or internet connection for a time untill she can catch up, but then just disconnected it and they want her to pay the disconnection fee, she explained to them that she didnbt want it dis coneccted but that she was going to pay want she owed of late fees. They still are rude about it also. Kinda reminds me of BlockBuster Video. I wonder whats going on with them.