I have recently found that if you write their Chief Operating Officer rather than the worthless over paid crook CEO, you do much better. It finally dawned on me to write to him, certified with green signature card receipt, and in less than a week, a woman from his office called to ask what she could do for me. Try it!

Mr. Randall L. Stephenson, COO
SBC Communications, Inc.
175 East Houston
San Antonio, TX 78205-2233

Next, get yourself a web site and run your email thru it, and you will never have to put up with the problems of any ISP's mail, which is problematic at best, based on my experiences with SBC and before that, with AT&T.

[URL]http://sbc.karltipple.com[/URL]