Hello, I was hoping you were able to get a refund, because I had so many problems, I called the billing department, and I told them that this service didn't work for me and they were able to issue a refund as long as I was able to provide proof I did attempt to contact their e-mail support for their music service.

1-408-349-5151 (Billing Department) Opt 5, Opt 3.

Good Luck