Indeed it is refreshing to know that I am not the only isolated incident of customer abandonnedment. I know YOUR frustation.
It was only 2 days ago my user ID was pirated (as in stolen or taken over some sort of way to the point I am unable to acess my messenger AND email). I have had this email account for about 6 yrs now and I cant not even "go into my account" to adjust settings or re enter my password to change it because there is no acess at all.
Needless to say like many thousands of users instead of getting overly frustrated with NOT being able to speak with someone or even get a PHONE NUMBER, I just simply opened a new account.
I now have to RE-ESTABLISH all of my contacts and I will probably never get back into the email to check the things I needed to ; but this just shows that EVEN FREE E MAIL has us PAYING A COST...even if it is not monetary.