What ever you do don’t get SBC!! they are the absolute worst company I have gone through for internet services, and I have used a few; AOL, CompuServe (which sucks too, but at least they had my info in right away and didn’t charge me after the fact) WMConnect, verizon DSL and now Roadrunner.
I had SBC ...had being the key word there...I signed up in January, I turned it on as a free trial thing for one month, well right of the bat they put a dollar hold fee on my bank account...what that is I have no clue, well anyways I call them to find out why they put the fee on my account and they proceed to tell me that they don’t have any of my info. On me I’m like WTF and so I couldn’t do anything; the person I spoke to tells me to call back in 2 weeks; my account is new and my info should be in by then.
Well needless to say I call back in 2 weeks 1 because my installation disk didn’t show up in the mail and 2 because of the fee, well they still don’t have none of my information in the system (but they charged my account...go figure) anyways they take my info. say they will send me the disk and re add me to there system. I have some technical issues with my pc a week later and I call back and guess what still no info on me (and no disk either…I Downloaded the program from the internet.) so I’m fed up with the run around and tell them to cancel my account....well they cant because...guess why....they don’t have my info. I was like well your service states that I can cancel at any point before the month trial period is up ...and there like well there is nothing we can do. So he tells me to call a part of there company that runs through verizon???...don’t ask...any ways they couldn’t do anything ...they don’t have my info, UGH!!
So call back in Feb. they still have no information on me (they have charged my account again this time for the full amount of services, with out my knowing and over drew my account) and the rep says well we still don’t have your info. So why don’t we re-sign you up and we'll refund your money and then cancel your account...I agreed thinking that my account would finally be canceled, HA!!
Well 2 weeks ago I received a disk (finally...not that I want it now) in the mail and a welcome letter saying that I signed up but no letter stating that the account was cancelled (and might I just add no money was put back into my account) still so I called them back yet again and now they have my info. and the guys says were sorry it wasn’t put into the system we'll cancel your account and refund the money and gives me a confirmation # for the call (the only one I received through all my calls with the company) and the account was closed.
BUT today I call the bank and guess what ....money was still not deposited it in my account...UGH!! So I call them back up, now they say oh well the money was sent but it takes up to a week to go through (BULL) and so I ask her about the service charges to my account ...and she says well sorry there is nothing we can do you can fax us a coy of your bank statement or you can dispute it with our company, and I am like well every week I get a new 28.00 charge for I explain to her that as long as my account is over drawn and being that I only use my account as a hold for my checks till I pay my bills my account is empty most of the time and now it is over drawn and each week 28.00 is tacked on to what they took out until I deposit my money in it, and at that time they will take my money to pay it. Well she didn’t seem to comprehend that and well needless to say I got no where with it so I am stuck with paying for a fee that is there fault....this company SUCKS!! Big time!!
Anyways I left out a few of the menial b***h calls in between but I think you get the gist of how much of a pain in the A** this company has been to me. And why i could never recommend them to anyone.