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Procedure If You Are Locked Out Of Account
I like many others have been locked out of my yahoo account that i have had for 10 years. I have never changed the username of password. At this point i don't know if someone has hacked into my account or if its some yahoo tech probelms.
Just wanted to share what I have learned and others have had success with. You can call customer service at 408.349.1572 but they offer little help. They tell you to send an email to: [email]account-security-help@cc.yahoo-inc.com[/email] subject line: your user id Explain the issue and they will send you a questionaire to fill out. I am in the midst of this process but know that others have had success and I wanted to put all the information on resolving it in one place. Good luck and if anyone else has advice please post. I also posted a complaint with the BBB. |
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