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#1
05-13-2005, 09:17 PM
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SBC Nightmare!
I am just plain fed up with SBC/SBC Yahoo service. Moved the first of the year and guess what ---my bill is 3 X what was quoted to me when I signed on to the service!. I kick myself for choosing this unfriendly, uncooperative mega-company! I wanted to let others know that SBC is not a company anyone with choices should deal with. I have asked them repeatedely if they would send me confirmation email of thier promises to send repair/technical service---guess what they tell me ----they do not have access to email?????? WHAT>???????They provide our internet! Three times they have promised to send out a technician, and guess what---no show each time spent all day on three different occassions waitning for them and nobody showed up. When I wanted to register a complaint, I was told that I
 would have to WRTIE a letter to MO. They do not have an electronic way to communicate with thier customers. WHAT A JOKE! WARNING CHOOSE another compnay if you want reliable, honest service!!!!
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#2
05-14-2005, 11:37 AM
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You Think you customers have it bad
Hello all,
I have worked for SBC for 4 years now since the merger of Ameritech and SBC,before that I worked for Ameritech for 8 years. I can relate with everything that is said about SBC customer service,these people have to follow a script on EVERY call or they are out the door! SBC is nothing more than a blood sucking leech that will stop at nothing to make a profit at your expense and ours. I too have a complaint,I was suspended yesterday for 1 day to be servered on 5-16-05 for my cell phone bill,Cingular-we are majority owners in that company.All company calls FROM FEBUARY this is now May 13. I had 1200 minutes are they only allow 1000 minutes I can deal with that but from Febuary? Please don't get angry with the employees of SBC they go through more grief than you could ever imagine. Please call you state reps. from Illinois and ask that they vote down SB1700 this is critical.If you think it's bad now let SB1700 pass.
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#3
07-29-2005, 04:53 PM
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Reply to Fed Up
SBC has very misleading ads, and they fail to tell you that after the first year promotional deal, your rate for only the Express service will go to $49.95 which is $7 more per month than Comcast's standard rate which is for 4 Mbps service instead of 1.5 Mbps max.
I have been with them for 10.5 months as both telephone and DSL customer and it has been a non stop nightmare. You can read all about my experinces here: [url]http://www.karltipple.com/sbc[/url] I am not surprised that they have a high turnover of customers after the first year; so does Cingular (60% owned by SBC) and as a result Verizon is rapidly overtaking them. I really do not understand what is wrong with the management at SBC . . . they fail to understand that they must be competitive price-wise and service-wise. Is the management just another crowd with golden parachutes that don't care what they do to the company? KarlT Last edited by KarlT : 11-26-2005 at 05:43 PM.
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#4
07-29-2005, 06:03 PM
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In SBC's defense, they will give you the same rate if you commit to another term with them. I felt the same way, but when I called they told me they would continue the rate if I committed to another year (which is what you do to get that rate in the first place). And, Comcast's service is crap...don't get me started on them. Do a search for Comcast DNS and you will see what I mean.
I switched from Yahoo/SBC DSL to Comcast and my service never worked well for over two months. I made the switch to Speakeasy and their 6Mb/768Kb line and I don't see myself ever going back. Their network is far superior to either.
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#5
07-30-2005, 06:33 PM
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To Mr. SupportSentry
How can you go with DSL with another company when SBC has to provide the line set up to use it? Or are you talking about a high cost separate T1 line?
I ask that because I switched to SBC from AT&T when government rulings began forcing competitive telephone services out of areas where the telephone service was being offered by someone that did not own the lines. And yes, I know Comcast has a terrible reputation too . . . I personally know people that have gone thru the Comcast nightmare! Thank you. Karl Tipple Last edited by KarlT : 07-30-2005 at 06:35 PM.
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#6
08-01-2005, 04:07 AM
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You can go with another company because there are federal regulations to allow competition in the telecommunications sector. So, anyone is technically able to use the phone lines that run into your house no matter who owns them. Even if you don't have a phone number at your house, as long as your house has phone wires connected to it, Speakeasy can offer you service for like $5 or $10 extra a month.
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#7
08-05-2005, 04:31 PM
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Fire SBC
The only way SBC will ever improve their service and rates is for everybody who feels that SBC is a third world/third rate provider of internet and phone service is to fire them. That is what I'm doing..Does $98/mo vs $37/mo get your attention?
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#8
08-06-2005, 02:05 AM
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Yes, it does . . . but how do you fire them when they are the only phone company left in town now that the government has ruled against competing phone companies using SBC's lines?
Karl
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#9
08-06-2005, 02:50 PM
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Well, the FCC screwed us yesterday; they ruled that local phone companies no longer have to provide DSL capability to competing companies (eg., Earthlink, Speakeasy, etc.) at rates other than those set by the local phone company. Consumers Union has denounced the ruling because it will "stifle competition" and even Earthlink admits it is going to be tough. This is the same thing they did to the voice phone service a year or so ago. Customers and ISP's are given 12 months to decide what they are going to do, before this goes into effect.
Now what? Karl
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#10
08-06-2005, 05:46 PM
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It will be interesting to see how that plays out. Here is a good [url=http://www.mercurynews.com/mld/mercurynews/business/12319362.htm]article[/url] on the ruling. Sounds like the people that might get hit hardest are the ones in rural areas. I think it would really cause too much of an uproar if they were to clip everyone in a big city.
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