I have a hotmail account which I have had for ages....a day or two ago I went to sign in, and after punching in my password, it sent me to a "Match the Picture" screen (to ensure that it was not a computer trying to log in). After I matched the picture, it sent me back to the "Sign in" screen....and it went back and forth till I finally gave up. I've been trying it all day today to log on....no luck. I've tried through MSN...hotmail page....and MSN Messenger (which I'm still able to access...but not my emails). Getting access to my hotmail is EXTREMELY important, as I am leaving for Australia in a month and have very important emails in my account that pertain to my trip (such as job info and Travel Visa numbers). I have tried calling some of your customer service numbers...but only get recordings, and no operator. I'd much rather speak to someone about this, rather than email back and forth. Please help me in any way you can....or provide me with a customer service number. Thanks!