Okay, it's five hours since my last post. I just got off the phone with Yahoo customer service (866-562-7219). The first guy I talked to asked me the standard "name, date of birth" runaround, and he also asked me my "secret question." He then told me my account would have to be forwarded on to account security for them to do an investigation, because I had not answered something correctly, and that this process could take 3-5 business days. I shared with him my worries that my personal information could be compromised, and that the clock was ticking, in effect - the longer these losers have my info, the more likely it is they can cull something of use out of the (literally) thousands of e-mail messages I have stored. I asked if I could speak with a supervisor, and he did transfer me over immediately.

The supervisor did the exact same series of questions, and informed me again that I had not provided the correct information. I again (politely - don't want to make tech folks angry, or you'll never get *anywhere*) informed him of my serious concerns, and offered to give whatever additional information I could to verify it was me - I told him I'd had this Yahoo account since November of 1997, told him my password (and probably security info like my birthdate) had been reset sometime in the past 24 hours, rattled off a series of alternate e-mails I've had over the past nine years, and told him the url of the phishing site (one of their own! a geocities site that is hopefully down by now). Somewhere in there I might have pressed the magic button, because he told me that I had been able to give him some piece of information that was independently verifiable, although he wouldn't tell me what it was. (Understandable on their part - after all, *I* might be the phisher, for all he knows).

Anyway, he asked me for an alternate e-mail that they could send a new password to once they get it all straightened out. He warned me that whoever stole my account (it appeared he was believing me now) probably had much of my information from my account stored, and that it would be a good idea to set up a new account (bleh! I got in on the ground floor with Yahoo e-mail, and was able to get my own name - fat chance of anything close to that now).

At any rate, that's where it stands. Hopefully, in a day or two, I'll be able to post again and say that I got my account back. Keep your fingers crossed, folks.

This is amazing........yesterday I also received an instant message from a Yahoo ID that I recognized about checking our their new pics. It was also a geocities.com/"whatever" URL, but it only took me to a login page for Yahoo pics. So of course, stupid me logged in which did nothing. Later in the afternoon I noticed my login info wasn't working and even the "reset password" option was not working. Obviously my account info has been changed. I have received 2 auto generated emails from Yahoo now, which I have replied to asking them to please just send me a generic password so I may have access to my account again. That was yesterday and I still have not heard anything. I am now on hold with customer service which I was only able to do after finding this forum.....so big thanks to you that posted the phone number because I had no luck whatsoever finding it. I have a 20 minute hold time....LMAO, so I'll post back my results......cross your fingers for me.......LOL

Glad to know im not the only one this has happened to. My problem is that since i can't log in, I also can't get to the bill pay account that i had. I just received a call from Ford Credit wondering where my truck payment was. I had already made the payment, but it apparently hasn't gotten to them. Naturally Im quite worried at this point.

If I ever get my hands on the person that screwed up my account. Well I probably can't post what will happen to them on this forum.

Did you all signup for the complaint petition at [url]http://www.tecross.com/yahoo_inc/complaints/5/details/1157681969614681[/url]

We need 42 more signatures.

Bottomline, if you dont have the dob, you are screwed.

i have lost my email account , i remember last logging at [url]http://www.geocities.com/smokymicpot0420/pics.html[/url] since then i am unable to logon to my email , i tried emailing yahoo customer service as well but no reply, please someone help me

My account was also hacked into this morning. For about the past 7 hours, I have been unable to access any of my Yahoo account information as someone/something has apparently changed my password. The obvious concern is that this is the beginning of potential identity theft.
I found in this thread the phone numbers to reach Yahoo, which are, as indicated by the very presence of this thread, obscurely located on the Yahoo site at best. I googled it and found the numbers much easier (hmmmm?). So, upon contacting a "human" (and I use the term loosely), I was told that I no longer had a secret question to validate my account. Apparently the hacker took care of that first. So then I was asked for my credit card that they have in their system. I told them I have several cards and had no idea which one they had. After providing her with 3 cards, none of which matched, I was told that there was nothing that they could do to unlock my password.
Ok, frustration mounting. I was then told to email their security team:
[email]account-security@cc.yahoo-inc.com[/email]
which I then did. Of course, I quickly received an automated reply, which only raised the levels of frustration. I then documented the entire story to date and re-emailed the security team. As of now, I have not heard anything back.

So this is where it stands as of now. The very same thing happened to me about 6 months ago. I basically went down the same road, culminating in having to send over a copy of a birth certificate and drivers license via fax to their security team. Needless to say, the process took about 3 days before it was resolved. I can only hope that it works this time.

I would love to have a place to file a legal complaint. Any thoughts??

Ok, so here's what happened. I called in and emailed but was getting nowhere. I had the same response that others (including myself) have logged here. Called tech support, asked a variety of questions, credit card info, zip code, email addresses, etc. Went to the supervisor and got the same runaround.
Well, I called back again. This time I spoke to Ronald. Same routine, but, in deference to a poster earlier in the thread, I maintained complete and utter cheerfulness. I was completely unperterbed and overly friendly, laughing to him about how much he must have to hear from the likes of me and such. Then i began rattling off everything I DID know. I gave him 3 zip codes, every phone I could ever think of, all my email addresses going back into antiquity. He put me on hold for about a minute. Five minutes later I had a new password in my inbox.
Moral of the story, be POLITE, and give all the info you possibly can till something clicks. THEY CAN give you a new password at any time. You just have to persuade them effectively. Good luck to all of you and NEVER click on a link from Yahoo Messenger!!!! (or just switch to MSN!)