Support Sentry Forums



Go Back   Support Sentry Forums > Customer Service Complaint Forums > SBC Customer Service Complaints
User Name
Password
FAQ Members List Calendar Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-27-2006, 05:53 PM
cornelius
Guest
 
Posts: n/a
Default SBC / AT&T dsl BS contract

Back in January 2006, my SBC DSL contract had ended so I called in to cancel the account. The rep told me that I can get another year for $29.99 a month, so I said yes to that. Each month since then I was charged $49.95, so I had to call in to adjust that each month.

Now I called in and the rep told me that the $29.99 was for 3 months and the rest of the year I would be charged $49.99 . I was never told about this term until now, and the rep told me she would give me a discounted cancellation fee. Then I started talking to a manager. I asked her if she could let me hear the recording of the conversation of when we set up the contract, but she said she didnt have it. She kept telling me that she had notes in the computer.

What can I do to solve this problem?
Reply With Quote
  #2  
Old 05-11-2006, 11:56 PM
cassandra
Guest
 
Posts: n/a
Default

I feel for you. I am having the same problem, only they are saying that the plan has changed now and I must provide proof. I asked about the three way calling also and they said they keep for 45 days. This is a lie. When it's in their favor they will produce the call for you so don't believe it. I hope you got this resolved. I would love to find out how you did it.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump



All times are GMT. The time now is 07:35 PM.


Powered by: vBulletin Version 3.0.7
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Sponsored messages: ::

RSS RSS 2.0 XML

Add to My Yahoo!

Copyright 2004 Support Sentry. All rights reserved.