From: Leon Muck

I was charged $8.96 for a dial up service when I already had high speed DSL. I called in and was told that it was an error and that the account would be credited and to subtract the $8.96 from my payment. Later I looked online and saw the account stated I still owed the $8.96 so I called in again and once again was assured by the Dial Up departement that the account had been credited. Later I received an email that I still owed the $8.96. At this point I called in and spoke to a supervisor named Eve in the dial up billing departement who advised me I needed to call Local service department. I told her I had already called in several times and spent hours on hold trying to solve this issue and that she should be the one to call Local deparment and solve the issue. SHE PROMISED ME SHE WOULD DO THIS AND I WOULD NEVER HAVE TO CALL IN ON THIS ISSUE AGAIN. She gave me a confirmation number 100567053. A week later I looked online and the balance due still showed the $8.96 and now showed it as "PAST DUE". I called in to the Dial up department AGAIN and was placed on hold while the agent called local department. Sheila (the local department customer service agent) advised that she had just credited my account for the $8.96. EVE HAD NEVER CALLED AND FOLLOWED THROUGH AS SHE HAD PROMISED. I think she lied to me just so she could get me off the phone and never intended to solve the issue.

SBC has the worst customer service I have ever had. I will be looking for another company to do my business with that cares about customer service.