Back in January 2006, my SBC DSL contract had ended so I called in to cancel the account. The rep told me that I can get another year for $29.99 a month, so I said yes to that. Each month since then I was charged $49.95, so I had to call in to adjust that each month.

Now I called in and the rep told me that the $29.99 was for 3 months and the rest of the year I would be charged $49.99 . I was never told about this term until now, and the rep told me she would give me a discounted cancellation fee. Then I started talking to a manager. I asked her if she could let me hear the recording of the conversation of when we set up the contract, but she said she didnt have it. She kept telling me that she had notes in the computer.

What can I do to solve this problem?