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#1
10-18-2005, 08:51 PM
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I JUST got my account back today.
They called me at about 16:30 EST, confirmed my name, address, and phone #. Because it is a paid account, they asked for the last 8 digits of the credit card - I had all of that readily available (and that CC# is memorized, so I had NO problem with THAT one!  ) And that was all they needed. They entered my alternate email address into the account, set me up a new secret word that I WILL remember!! emailed me a new password, and it's all mine again.Finally. 3 weeks, exactly. Almost to the minute. No question that this being a paid account made a HUGE difference. 
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#2
10-18-2005, 08:59 PM
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The sad part is, you are a paying customer and it took three weeks to get in touch with you. I can understand taking that long or more if it is a free user, but a paid user? Crazy.
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#3
10-20-2005, 04:01 PM
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Quote:
No question, it's ridiculous. The funny thing was, I was on hold waiting for support to register yet ANOTHER complaint on my house phone when they called me on the cell phone. My next step was going to be to call and speak to customer service about cancelling the account and getting a refund - to see if that would spur something. It's probably what I should've done to begin with. Generally customer retention can get through the call center ticket mess.
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