Help Desk & Customer Service Software
- Supports Multiple Websites
- Supports Mupltiple Addresses
- No Software to Install
- Integrated Knowledge Base
- Rock Solid Stability
- Auto-Build KB/FAQ
- Email Notification
- Eliminate SPAM
- Saves Time and Money
STOP getting SPAMed from your website email addresses.
Add SpamBlock Now!
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*High traffic sites may incur additional charges above 2000 requests per month
What is WebSupport?WebSupport is a scalable, hosted customer service software solution, with integrated Knowledge Base, that is 100% web based. Unlike other enterprize level solutions, costing 10-20 times more, WebSupport can be activated and configured in minutes using out step-by-step setup wizard. WebSupport was designed and built by experienced eCommerce professionals who needed a centralized customer support system that could handle all of their websites' customer service requests. WebSupport is reliable, easy to use, will save you time, and provide top-notch customer service to your clients.
- Setup in minutes using our step-by-step wizard.
- Supports multiple websites, each with their own identity.
- 100% Web Based, no software to install.
- Customize appearance to match your site.
- Automatically answers questions for you (see Knowledge Base / FAQ).
- Fast, reliable and completely scalable.
- WS PRO handles requests initiated via email and/or our web support panel.
- Replies to all emails with correct website profile based on what site initiated the request.
- Eliminate 99% of spam sent to any email addresses using our "double opt-in" feature utilizing a CAPTCHA (computer-generated test that humans can pass but that computer programs cannot).
- Reclaim email addresses abandoned due to the large amount of SPAM they receive
- PRO users can reply to all requests via email (no need to log into the Admin panel).
- Be notified of new requests instantly via email.
- Completely Web Based - No software to install. We host the application on our machines in state of the art Verio network operations centers.
- Auto-response system - If turned "on", your WebSupport system can automatically supply your customers with answers when they submit a question via the support panel or email.
- Easy to use - Developed by web site operators, our system is simple to use so you can get started creating your knowledge base system or FAQ in minutes.
- Completely customizable - Customize the look and feel of your support panel to match your websites color scheme, logos and more.
- Free help* - WebSupport PRO users, let us setup your account for you.
- Web based installation wizard - No istallation required. Just follow the step by step wizard or we can help you every step of the way.
- Knowledge Base categories - Organize your questions and answers in easy to use categories.
- Powerful searching - Your customers can easily find questions and answers using the simple to use search feature.
- Easy to use HTML editor - Add knowledgebase entries using the integrated Knowledge Base builder, directly through your web browser.
- Browse questions - Let your customers browse the questions and answers in your knowledgebase system, quickly and easily via your support panel.
- Create as many website accounts or identities as you would like.
- WebSupport will reply with the appropriate identity based on the email address or website the request originated from.
- Manage all of your websites' customer service in one window
- Anyone who operates a website
- Anyone interacting with people via email
- Anyone who wants to eliminate SPAM originating from their website
- Anyone looking to provide a first class customer service experience and save themselves time
Service Feature Comparison
|SupportSentry SpamBlock||SupportSentry WebSupport||SupportSentry WebSupport PRO|
30 Days FREE!
30 Days FREE!
|Instant Access Now|
|Multiple Site Support|
|Removes Email Address From Website|
|Copy and Paste Link Nothing to Install|
|Multiple Email Identities|
|Saves Time and Money|
|Customized Support Panel|
|Followups By Email|